For Employers


Please con­tact me using this form to book your appoint­ment and ask about my availability.

Highlights of Qualifications

Dig­i­tal Art and Design / Graph­ic Design

  • Dig­i­tal imag­ing (scan­ning, pho­tog­ra­phy, image editing)
  • Online mul­ti­me­dia pre­sen­ta­tion includ­ing web­site main­te­nance and FTP
  • Dig­i­tal pre-press, pre­flight, and tech­ni­cal skills
  • Prod­uct development
  • Cre­ation of adver­tis­ing content

Com­put­ing and Infor­ma­tion Technology

  • Phone-based and per­son-to-per­son sup­port expertise
  • Strong skills with Intel/AMD PC hard­ware (assem­bly, diag­no­sis, repair, and troubleshooting)
  • Home net­work­ing con­nec­tiv­i­ty equip­ment includ­ing knowl­edge of Inter­net tech­nolo­gies, VOIP, wire­less routers, and DOCSIS modems
  • Strong skills with Win­dows oper­at­ing sys­tems (3.x, 95, 98, ME, 2K, XP, 7)
  • Famil­iar­i­ty with Mac (OSX) and Ubun­tu (10.x‑12.x) oper­at­ing systems
  • Famil­iar­i­ty with infor­ma­tion secu­ri­ty, encryp­tion, and data recovery
  • Famil­iar­i­ty with net­work­ing the­o­ry and applications

Cus­tomer Rela­tion­ship Management

  • Gen­er­a­tion of sales leads through intro­duc­tion of new products
  • Sales deliv­ery and rev­enue growth in an enter­prise environment
  • Man­age­ment of client accounts, billing data, and finan­cial histories
  • Field tech­ni­cian deploy­ment and plant inven­to­ry tracking
  • Res­o­lu­tion of call or sup­port tier escalations
  • Client reten­tion and con­flict resolution
  • Cri­sis man­age­ment dur­ing severe weath­er and dis­as­ter conditions

Lead­er­ship and Team Development

  • Project man­age­ment
  • Indi­vid­ual and group coach­ing, includ­ing skills refinement
  • Team selec­tion and direction

Training and Experience

For­mal Education

  • Suc­cess­ful­ly com­plet­ed pri­ma­ry and sec­ondary stud­ies, received High School Diplo­ma (2000).
  • Suc­cess­ful­ly com­plet­ed Dig­i­tal Art and Design pro­gram at Thomp­son Rivers Uni­ver­si­ty, received uni­ver­si­ty diplo­ma (2003).

Indus­try Education

  • IT, CRM, and Net­work­ing (2004–2010)
  • Mil­i­tary fire­fight­ing course at 19 Wing Comox (1997)
  • Past qual­i­fi­ca­tions in First Aid and Food Safety

Employ­ment Background

  • 6 years of expe­ri­ence in a cell cen­tre set­ting, with spe­cial­ized and gen­er­al skills in tele­phone tech­ni­cal sup­port, account man­age­ment, client rela­tions, prod­uct sales, esca­la­tion res­o­lu­tion, and client retention.
  • 3.5 years com­bined expe­ri­ence in food ser­vices, both with quick ser­vice and tra­di­tion­al restau­rant environments.
  • 2 years com­bined expe­ri­ence in res­i­den­tial and com­mer­cial con­struc­tion, with labour expe­ri­ence in dry­wall, car­pen­try, con­crete, met­al­work, ren­o­va­tions, paint­ing, and finishing.
  • 2 years com­bined expe­ri­ence in a mil­i­tary base set­ting car­ry­ing out var­i­ous facil­i­ties man­age­ment, accom­mo­da­tions, and main­te­nance tasks.

Interests and Projects

My inter­ests includes com­put­er tech­nol­o­gy, infor­ma­tion secu­ri­ty, earth and envi­ron­men­tal sci­ence, space sci­ence, pho­tog­ra­phy, prod­uct design, poet­ry, prose, pro­fes­sion­al writ­ing, the­ater, Web design, elec­tron­ics, cycling, sail­ing, and hik­ing. Over time I’ve also done a few of my own projects, such as the Spook Yard annu­al haunt­ed house event (1998–2004) and the Prometheus cyclist’s car­go trail­er (2010). These items, and more, are chron­i­cled online at this site.


For rea­sons of pri­va­cy, any inquiries for let­ters of ref­er­ence or per­son­al infor­ma­tion must be for­ward­ed in con­junc­tion with a seri­ous inter­est or offer for employ­ment in accor­dance with your com­pa­ny’s hir­ing prac­tices. These items are not host­ed online, how­ev­er I’ll be more than hap­py to bring them along to share at an inter­view, hir­ing, or oth­er pro­fes­sion­al function.